Governance Protocol: The Kingston 150 Standard 🛡️
Document Version: 1.1 Effective Date: Dec 29, 2025 Scope: All services listed in the CareConnect database.
1. The "Do No Harm" Mandate
We prioritize accuracy over coverage. It is better to return no result than to send a vulnerable user to a closed door, a disconnected phone line, or an unsafe environment.
1.1 The "Do-Not-Log" List
To protect user privacy, the following intent categories triggers a Zero-Log Policy. No query text, IP address, or metadata is recorded for these searches:
- Suicide / Self-Harm
- Sexual Violence / Assault
- Domestic Violence
- Substance Use / Overdose
Data Standards & Verification Levels (L-Scale)
Every service in the database must be assigned a verification level.
| Level | Definition | Display Policy |
|---|---|---|
| L0 | Unverified. Raw data scraped from web or submitted by public. | HIDDEN |
| L1 | Existence Verified. Phone number calls through, Website loads, and the record has been re-verified within the active freshness window. | ✅ VISIBLE |
| L2 | Eligibility Verified. Inclusion/Exclusion criteria verified against official documentation (PDF, About Page). | ✅ VISIBLE |
| L3 | Provider Confirmed. Direct contact (email/phone) with service provider confirming details. | ✅ VISIBLE (Preferred) |
| L4 | Official Partner. Signed MOU or Data Sharing Agreement. | 🌟 FEATURED |
Current Pilot Standard: All visible services must be L1 or higher and must remain within the active freshness window.
3. Identity & Equity Attributes
We do not apply "vibes-based" tagging. All identity tags must be Evidence-Based.
3.1 Affirming Care Standards
To tag a service as 2SLGBTQI+ Friendly or Indigenous-Led, the record must include an evidence_url pointing to a public statement by the organization.
- Acceptable Evidence: "About Us" page stating mandate, Board of Directors list, official mandate.
- Unacceptable Evidence: Third-party directories, assumptions based on name/logo.
4. Maintenance Cycle
- Crisis Services: Verify monthly.
- Pilot / priority services: Target re-verification within 90 days.
- General directory services: Re-verify within 180 days to remain publicly visible.
- Stale Data: Any record not verified in > 180 days is auto-downgraded to L0 (Hidden).
Approved By: CareConnect Steering Committee